Copy Templates in Service ManagerBy
During the past two weeks I’ve been asked several times if it’s possible to copy templates in Service Manager. Since Service Manager currently doesn’t provide that specific functionality I had no choice but to write a tool for it.
The tool is currently a stand-alone application (but might be integrated as a console task further down the road). It lists all your object templates and enables you to create copies of a selected template. This will save you some time if you’re creating lots of templates with small differences.
Since this is a beta, please use the tool in a non-production environment when creating the copies and then transfer the management packs to the production environment afterwards.