May
26

Copy Templates in Service Manager

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During the past two weeks I’ve been asked several times if it’s possible to copy templates in Service Manager. Since Service Manager currently doesn’t provide that specific functionality I had no choice but to write a tool for it. :)

The tool is currently a stand-alone application (but might be integrated as a console task further down the road). It lists all your object templates and enables you to create copies of a selected template. This will save you some time if you’re creating lots of templates with small differences.

Since this is a beta, please use the tool in a non-production environment when creating the copies and then transfer the management packs to the production environment afterwards.

Download “TemplateCopy for Service Manager – Beta 2″

Enjoy!

Categories : Service Manager

Comments

  1. Dan says:

    You don’t mention that why is there a need for such trick that you do here.

    Because it is not possible to copy the content of a template to another? Because it wil copy only the content, but not he underlying (invisible from Console) relationships?

  2. Patrik Sundqvist says:

    In Service Manager 2010 it’s not possible to copy templates at all from the console, only using the SDK. That’s the reason :)

  3. Georges Mouawad says:

    Dear Patrick,
    Is there anyway to get the data filled inside a scsm form template using sdk!?
    All I want to do is to show the classification, impact, urgency whatever property filled into incident form template ..
    I got the template I need to work on .. but how may I reach which impact(High,Medium,Low) is filled into this template
    thank you

    Regards

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