Jul
16
Microsoft Virtual Academy: Introduction to Service Manager
ByA few months back I was part of creating a new course for the Microsoft Virtual Academy which is an introduction course for Service Manager. My contribution to the course was to present the “Automated Service Manager-” and “Extending Service Manager” modules when we did the recording in Las Vegas during MMS. I had a great time presenting and I hope you guys will have good use of the content!
The topics for the “System Center 2012 Service Manager: Planning, Deploying, Managing” course are:
- Architecture & Design
- Connectors
- Incident Management
- Problem Management
- Knowledge Management
- Automated Service Manager
- Extending Service Manager
- Change Management
- Release Management
- Service Requests
- Reporting & Data Warehouse
Go take the free course at: http://j.mp/scsm-mva