Microsoft Virtual Academy: Introduction to Service Manager

A few months back I was part of creating a new course for the Microsoft Virtual Academy which is an introduction course for Service Manager. My contribution to the course was to present the “Automated Service Manager-” and “Extending Service Manager” modules when we did the recording in Las Vegas during MMS. I had a great time presenting and I hope you guys will have good use of the content!

The topics for the “System Center 2012 Service Manager: Planning, Deploying, Managing” course are:

1. Architecture & Design
2. Connectors
3. Incident Management
4. Problem Management
5. Knowledge Management
6. Automated Service Manager
7. Extending Service Manager
8. Change Management
9. Release Management
10. Service Requests
11. Reporting & Data Warehouse

Go take the free course at: http://j.mp/scsm-mva