SendEmail for Service RequestsBy
From time to time I see questions regarding the use of “SendEmail” with Service Requests. For those not familiar with SendEmail it’s a console task for Service Manager that can be used by an analyst to send emails to other users regarding an incident. A common usage scenario is to request additional information from the affected user of an incident. In combination with the Exchange Connector this results in a really nice solution that documents the communication between the two parties in the action log of the incident.
Since the original version of SendEmail (part of the Exchange Connector download that can be found here) didn’t support usage with Service Requests I’ve now created a dialect of the solution that’s made for usage with Service Requests.
You can find the solution at the TechNet Gallery here: TechNet Gallery – SendEmail for Service Request Fulfillment
If you like the solution please rate it at the Gallery!