Service Manager 2012 – UnGrouping the Incident Status TasksBy
In Service Manager 2012 the console tasks used to change the status of an Incident are grouped in a parent task called "Change Incident Status". Some people I’ve talked to actually prefer the way the console tasks were presented in Service Manager 2010 where they were presented as separate tasks instead of a group, the reason mainly being that it saves one mouse click.
I’ve addressed the wish of having things the way they were by creating a management pack that hides the group and re-wires each of the child tasks to make them appear as separate tasks outside of the group.
PS: After writing this post I found another post with the same topic, check out this great blog post by Dieter Gasser: “Moving the Resolve task out of the “Change Incident Status” group”